Core details are sourced from this business's Google Business Profile (checked 2026-10-05). Website-sourced details were fetched 2026-08-05.
Call centre staff earn genuine praise for patience and empathy, and a minority of long-term customers note competitive rates. The overwhelming majority report a broken online portal where login prompts never arrive, disconnections occur without warning to correct contact details, and WA customers face repeated automated system failures. When problems arise, getting through to a human takes 15 minutes of repeat verification steps. The contrast between warm phone support and dysfunctional systems means most frustrated customers leave mid-contract.
Service areas include WA but are managed as a secondary region. Hidden daily account fees, application charges, and a removals scheme perceived as a switching trap frustrate cost-conscious households. A handful of named staff members (Braydon, Brittany) have turned around individual cases with over-the-top solutions (40% discounts, priority handling), but these exceptions highlight systematic gaps rather than systemic strength.
All 19 reviews praise Rafeek and the team for fair pricing, clear communication, and professional installs. They distinguish themselves by explaining systems in everyday terms, never pushing oversized setups, and completing work promptly with neat cleanup.
Last updated 2026-10-05