Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.
Alinta Energy operates as a residential energy provider across multiple states; review evidence on solar services is absent. The 2.1-star rating (225 reviews) reflects severe frustration. Multiple customers report a completely broken online login system where reset codes and links fail to arrive, leaving accounts locked indefinitely. Payment and disconnection handling has caused real hardship: gas cut off mid-winter with no warning, families with children left without heat or cooking capability, and reconnection delayed or refused despite vulnerability. Call centre staff occasionally go above and beyond, yet systematic failures in account management, billing transparency, and state-specific support overwhelm these bright spots.
WA customers face repeated barriers: app exclusion, account number format mismatches, forced transfers to East Coast teams, and service denials in areas where Alinta claims to operate. Misleading sign-up offers (removals deals that never materialise, hidden fees), weak follow-up on critical issues, and dismissive responses to safety concerns compound the distrust. Reviewers consistently name rivals like Kleenheat as faster to switch to.
Six of seven reviewers rate this ombudsman negatively, citing failures to escalate complaints against energy providers, poor reception staff, and a perception the organisation sides with utilities rather than consumers. One reviewer praised the website and staff, but complaints dominate.
Review evidence for this business is limited. Their website lists energy storage and vanadium redox flow battery services for residential and commercial use, including remote and mining operations across Western Australia. Check their website directly for current offerings and service areas.
Reviewers consistently report smooth installations, punctuality, and transparent pricing with no surprises. Rafeek (the owner) stands out for honest advice, taking time to understand customer needs, and handling technical details in plain language rather than overselling. Work is neat, clean, and warranted; staff answer questions patiently and handle last-minute changes without hassle.
Last updated 2026-09-05