26 low data
WestGen Pty Ltd
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Solar Energy CompanyResidential Solar Panel SystemsSolar Energy System Service
Fronius Australia Pty Ltd
Solar Energy CompanyBattery Storage SystemsResidential Solar Panel SystemsOff-Grid & Remote Area PowerSolar Energy System ServiceSolar Panel Maintenance Service
- Location
- Subiaco
- Services
- Solar Energy Company, Battery Storage Systems, Residential Solar Panel Systems
- Reviews
- 65
- Best for
- Solar owners needing ongoing inverter support and Wi-Fi monitoring assistance for Fronius equipment.
Core details are sourced from this business's Google Business Profile (checked 2026-10-05). Website-sourced details were fetched 2026-10-05.
What reviewers think
Most customers report excellent technical support from named staff like Troy, Wenkun Li, and Shane, who solve Wi-Fi, firmware, and app connectivity problems patiently and quickly. Support continues years after installation. A small number experienced persistent Gen24 inverter glitches and felt abandoned when installers couldn't help, though most learned to fix issues themselves eventually.
Fronius Australia operates from Subiaco with a local technical team. Strengths lie in responsive phone support and remote firmware fixes, sometimes free. Named technicians are recalled warmly across multiple reviews. Buyers seeking hands-on installation support or resolution of hardware faults should check installer credentials carefully, as Fronius support excels at software troubleshooting but some hardware issues went unresolved.
Praised for
- knowledgeable technical support staff
- patient problem-solving
- fast response times
- long-term aftercare commitment
Watch-outs
- Gen24 firmware connectivity issues
- poor communication during installs
- overheating problems unresolved
- limited installer accountability
knowledgeable-staffresponsive-customer-servicegood-after-sales-supportfaulty-equipment
Best for: Solar owners needing ongoing inverter support and Wi-Fi monitoring assistance for Fronius equipment.
Think twice if: You own a Gen24 inverter experiencing Wi-Fi connectivity or firmware issues; check your installer's track record with hardware faults first.
Strengths
- Named technical staff respond quickly to troubleshoot
- Free remote firmware updates available
- Support provided years after install
- Local Subiaco team accessible
Worth knowing
- Troy Zhang and Wenkun Li named as technical support staff praised for patience and problem-solving
- Remote firmware updates available at no cost, even six years after installation
- Wattpilot Flex charger support mentioned
- Some customers experienced unresolved overheating faults despite technician visits
- Solar.web app and inverter Wi-Fi connectivity issues resolved by support team
What reviews say by service
- Solar Energy System Service
- Remote troubleshooting, firmware updates, and Wi-Fi connectivity fixes handled effectively by named support staff.
- Extended Warranty & Aftercare Support
- Support available years after purchase; some hardware faults like overheating remained unresolved despite technician visits.
- Battery Storage Systems
- Wattpilot Flex charger supported; one IT connectivity issue resolved quickly by support team.
- Solar Inverters & Components
- Gen24 and Primo inverters supported remotely; frequent Wi-Fi and firmware glitches reported by some buyers but staff resolve most via phone support.
- Solar Panel Maintenance Service
- Limited evidence; mentions of support team assistance but not core service focus in reviews.
How it compares
- Rated 4.5 against a 4.54 average across the 119 battery storage systems businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 67
Review volume 79
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30
Rating breakdown
5
56
4
1
3
0
2
1
1
7
Questions people ask
- Can Fronius push firmware updates remotely?
- Yes. Support can remotely update inverter firmware at no cost, even for systems years after installation. Contact technical support by phone.
- Does Fronius have a local team in Perth?
- Yes. They operate from Subiaco with technical support staff including Troy, Wenkun Li, and Shane available to assist with inverter setup and troubleshooting.
- What if my Gen24 inverter won't connect to Wi-Fi?
- Contact Fronius technical support; they provide step-by-step guidance and YouTube resources. Some customers solved it themselves after support tips, though persistent hardware issues may remain unresolved.
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