26 low data
WestGen Pty Ltd
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Solar Panel SystemsSolar Energy CompanySolar Energy System Service
Fronius Australia Pty Ltd - Perth Office
Residential Solar Panel SystemsBattery Storage SystemsSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance Service
- Location
- Subiaco
- Services
- Residential Solar Panel Systems, Battery Storage Systems, Solar Energy Company
- Reviews
- 64
- Ranking
- #58 in Residential Solar Panel Systems
- Best for
- customers with Fronius inverters needing remote technical help or Wi-Fi app setup
Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-09-05.
What reviewers think
Support staff including Troy, Wenkun Li, Shane, and Prasanth Koheni routinely help customers troubleshoot inverter connectivity and firmware updates promptly, often via phone or remote access. A small number of customers faced unresolved hardware issues (overheating, Gen24 Wi-Fi glitches) and felt left without adequate solutions, though most resolved their problems with staff patience.
The business operates a local Perth team (Subiaco) and handles technical queries for systems installed years earlier. Staff respond within days even during busy periods and can push firmware updates remotely at no charge. Naming individual technicians is common in five-star reviews, suggesting personable, consistent service on the phone or remotely.
Praised for
- responsive technical support
- patient and knowledgeable staff
- quick issue resolution
- helpful local team
- remote support capability
Watch-outs
- firmware glitches on Gen24 inverter
- poor initial communication on some cases
- technician unable to fix overheating issue
- lack of follow-up on unresolved problems
knowledgeable-staffresponsive-customer-servicegood-after-sales-supporthonest-advice
Best for: customers with Fronius inverters needing remote technical help or Wi-Fi app setup
Think twice if: Gen24 inverter owners report Wi-Fi and firmware glitches; hardware faults (like overheating) may not be fixable on site.
Strengths
- named support team responds quickly
- remote firmware updates at no cost
- local Perth office available
- patient troubleshooting for connectivity issues
Worth knowing
- Troy, Wenkun Li, Shane, and Prasanth Koheni named as helpful support staff
- remote firmware updates pushed to inverters at no cost
- support available for systems 6+ years after installation
- local Perth team in Subiaco
- Gen24 inverter noted for Wi-Fi connectivity and firmware issues
- Fronius Wattpilot Flex charger installation and support mentioned
What reviews say by service
- Residential Solar Panel Systems
- strong support for troubleshooting and app setup; some hardware issues unresolved
- Battery Storage Systems
- Wattpilot Flex charger installed and supported remotely
- Solar Energy System Service
- firmware updates, Wi-Fi connectivity help, and remote diagnostics praised
- Solar Panel Maintenance Service
- limited evidence; support mentioned for inverter maintenance and updates, not panel cleaning
How it compares
- Rated 4.5 against a 4.51 average across the 122 battery storage systems businesses listed here.
- Has more Google reviews than 72% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 67
Review volume 79
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
55
4
1
3
0
2
1
1
7
Questions people ask
- Can Fronius support help if my inverter stops working?
- Yes. Call their Perth team and they can diagnose issues by phone and sometimes push firmware updates remotely. One customer's Wattpilot Flex was fixed over the phone after weeks of troubleshooting. Response times are typically within days, even during busy periods.
- How long do they support old inverters?
- At least 6 years after installation. One customer received remote firmware updates six years after their system was installed, at no charge.
- What if my inverter won't connect to Wi-Fi or the app?
- Staff like Troy provide step-by-step guidance via phone, often with YouTube links or reboot instructions. Customers report quick resolution of connectivity issues with clear communication.
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