The Installers
Most customers praise Jacob and his team for professional, prompt security camera and alarm installations with clear explanations and fair pricing. The firm responds quickly to initial jobs and troubleshoots problems thoughtfully. However, a small number report unfinished work, forgotten components, and poor follow-up on service requests months later, with one customer waiting six weeks for a response to a faulty sensor. The business excels at first-time installations and handles complex setups well. Named staff (Jacob, Siva, Gia) appear frequently in praise. Issues arise when customers need aftercare: responses slow dramatically after several months, and completion of partially finished jobs has involved additional charges. Shop around on pricing if considering upgrades mid-project.
