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The Installers

Updated 2026-09-05 · 3,383 reviewed · 221 listed · Scored from 105 Google reviews · How we rank ›

4.4(105) 78 composite score See reviews on Google ✓ Google-verified
Residential Solar Panel SystemsSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance Service
The Installers
Location
Perth
Services
Residential Solar Panel Systems, Solar Energy Company, Solar Energy System Service
Reviews
105
Ranking
#107 in Residential Solar Panel Systems
Best for
Homeowners needing reliable security camera or alarm installation with clear guidance and friendly service.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What reviewers think

Most customers praise Jacob and his team for professional, prompt security camera and alarm installations with clear explanations and fair pricing. The firm responds quickly to initial jobs and troubleshoots problems thoughtfully. However, a small number report unfinished work, forgotten components, and poor follow-up on service requests months later, with one customer waiting six weeks for a response to a faulty sensor.

The business excels at first-time installations and handles complex setups well. Named staff (Jacob, Siva, Gia) appear frequently in praise. Issues arise when customers need aftercare: responses slow dramatically after several months, and completion of partially finished jobs has involved additional charges. Shop around on pricing if considering upgrades mid-project.

Recent shift: No clear shift. Strong 5-star reviews continue throughout the review window. Two 1-star complaints (one 4 months ago, one 7 months ago edited) describe incomplete work and poor service request follow-up, suggesting a persistent issue with aftercare rather than a recent change.

Praised for
  • knowledgeable technicians named Jacob and Siva
  • professional and efficient installation
  • responsive after-sales support
  • reasonable pricing
  • clean workmanship
Watch-outs
  • incomplete work and forgotten tasks
  • communication breakdowns on service requests
  • job completion delays and follow-up failures
  • upselling and cost increases
knowledgeable-stafffair-pricingreliable-installationgood-after-sales-supportefficient-installation-teamresponsive-customer-serviceno-follow-up-supportpoor-communication
Best for: Homeowners needing reliable security camera or alarm installation with clear guidance and friendly service.
Think twice if: You need ongoing maintenance or have long-term service issues; follow-up responses reportedly slow after months, and additional charges may apply for completing partially finished jobs.

Strengths

  • Responsive, knowledgeable technicians (Jacob, Siva, Gia named regularly)
  • Reasonable pricing; cheapest quote in at least one comparison
  • Same-day or urgent scheduling mentioned
  • Patient post-installation support by phone

Worth knowing

  • Jacob, Siva, and Gia named as primary technicians across multiple reviews
  • CCTV system removals and upgrades performed
  • Home security packages (cameras, motion sensors, alarms, intercoms) up to $2999 base plus upgrades
  • Same-day installation squeezed in before public holiday mentioned
  • Free password assistance post-sale; troubleshooting for third-party issues (modems, NBN)
  • Additional charges ($299) for completing earlier incomplete work reported

What reviews say by service

Solar Energy Company
No evidence: business website and reviews focus on security, TV, cabling, not solar
Solar Energy System Service
No evidence: no solar service mentioned in reviews or website
Solar Panel Maintenance Service
No evidence: no solar maintenance mentioned in reviews or website

How it compares

  • Rated 4.4 against a 4.53 average across the 145 residential solar panel systems businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 62
Review volume 88
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
86
4
3
3
0
2
4
1
12

Questions people ask

Can The Installers fit me in quickly?
Yes. One review notes they squeezed in a camera installation the same day before a public holiday, and several mention prompt scheduling.
Will they explain everything so I understand it?
Multiple reviewers praise patient explanations during and after installation, and free phone support to walk you through features and settings.
What areas do they cover?
They serve Perth, Baldivis, Two Rocks, Bullsbrook, Chidlow, Byford, Busselton, and Mandurah area (from their website).
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Last updated 2026-09-05