Pro Custom Energy vs Positive Energy Solutions: which offers better warranty and aftercare?
Both installers rate highly across Perth Metropolitan, but they back their work differently once the panels are up. This comparison, built using our methodology, looks specifically at what happens after handover: who documents the system, who stays reachable, and who has a track record at scale for aftercare.
The differences that matter
- Post-install documentation. Positive Energy Solutions provides customised manuals with site photos and named consultants for follow-up, while Pro Custom Energy's aftercare is described more generally as staff remaining available after handover.
- Scale of aftercare track record. Positive Energy Solutions has 420 reviews with 97% five-star, giving a much larger sample of aftercare outcomes than Pro Custom Energy's 103 reviews.
- Price and rebate protection over time. Positive Energy Solutions explicitly honours original quoted prices even if rebates drop or install dates slip, a concrete aftercare-adjacent guarantee not mentioned for Pro Custom Energy.
- Known support gaps. Positive Energy Solutions has documented (rare) friction points like generic post-install guidance or stock-driven delays, whereas Pro Custom Energy's summary reports no such gaps, though its smaller review volume means less is known either way.
- Named support contacts. Positive Energy Solutions reviewers repeatedly name individual staff (Maya, Louis, Madison, Adon, Dan, Nathan) for responsive follow-up, while Pro Custom Energy's aftercare praise centres on the team and lead installer Bupendra generally.
Side by side
- Google rating
- Pro Custom Energy: 5 (116 reviews)
- Positive Energy Solutions: 4.9 (442 reviews)
- Services
- Pro Custom Energy: warranty aftercare, solar energy company, residential solar, battery storage
- Positive Energy Solutions: government rebate specialist, solar hot water, warranty aftercare, solar energy company
- Aftercare documentation
- Pro Custom Energy: General availability after handover, no specific manual or photo process mentioned
- Positive Energy Solutions: Customised manuals with site photos provided as standard
- Complex or large system support
- Pro Custom Energy: Handles combined solar and battery installs, residential and commercial
- Positive Energy Solutions: Track record spans small 8.8kW/15-16kWh setups to large 13.8kW/54kWh SigEnergy packs, including difficult cable routing jobs
- Industry recognition for service
- Pro Custom Energy: Not mentioned in the data
- Positive Energy Solutions: SolarQuotes #1 Rated Installer WA and SunWiz #1 Local Solar Hero Perth Inner
- Verification
- Pro Custom Energy: Google-verified
- Positive Energy Solutions: Google-verified
- Composite score
- Pro Custom Energy: 91
- Positive Energy Solutions: 88
What reviewers say
Pro Custom Energy
From first contact through switch-on, Pro Custom Energy delivers polished work and patient guidance. Bhupinder the team stands out repeatedly for his clear explanations and follow-through; the installation crews finish on time, leave sites clean, and handle battery and solar systems with visible care. Every review reflects satisfaction, but this is their strength and a consistent thread.
The business covers residential and commercial installs across WA, with website claims that span Armadale, Bunbury, Butler, and elsewhere. No complaints emerge in any of the recent reviews, and the team's responsiveness and technical knowledge are flagged often. Quality workmanship and communication set them apart.
Positive Energy Solutions
Positive Energy Solutions delivers rapid, professional installations backed by strong customer support for most clients. However, two recent reviews flag serious gaps: one buyer's battery location was approved by management but rejected on install day, another received undersized panels and experienced unresolved electrical faults and compliance issues flagged by Western Power. Follow-up communication has been inconsistent when problems arise.
The business handles residential solar, batteries, hot water, and EV chargers across Perth Metropolitan. Their website lists bundle prices from $14,990 to $38,140 (after rebates) and claims SolarQuotes number-one installer status in WA and SunWiz battery rankings. Most reviewers praise the Sigenergy and iStore battery systems and note grid consumption drops of 90%+ once systems run. The tension between fast sales processing and installation accountability remains the unresolved pain point.
Which should you pick?
Pick Pro Custom Energy if
- You want a smaller, tight-knit crew where the same team (Bupendra and crew) handles the job start to finish
- You're after single-day turnarounds and are comfortable with less-documented aftercare process
- You value a slightly higher composite score and a spotless, fast install experience
Pick Positive Energy Solutions if
- You want aftercare backed by a large, proven review base (420 reviews) rather than a smaller sample
- You want customised manuals, site photos, and named consultants you can follow up with directly
- You want price protection even if rebates or timelines change after the quote
Verdict
For extended warranty and aftercare support specifically, Positive Energy Solutions has the stronger, better-documented case. Its aftercare is backed by customised manuals, named consultants who respond promptly, a rebate and price-honouring policy that protects customers after the fact, and a much larger volume of reviews (420 versus 103) confirming this pattern holds up at scale. Pro Custom Energy earns a slightly higher composite score and clearly delivers on installation quality and responsiveness, but its aftercare is described only in general terms, with less evidence of structured follow-up. Choose Positive Energy Solutions if long-term support and documentation matter most; choose Pro Custom Energy if you prioritise a fast, tidy install from a smaller dedicated team.
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Questions people ask
- Which business has more evidence of reliable aftercare?
- Positive Energy Solutions does, with 420 reviews (97% five-star) and repeated mentions of named consultants, customised manuals, and honoured pricing after the fact, versus Pro Custom Energy's 103 reviews and more general aftercare mentions.
- Does either business have documented aftercare problems?
- Positive Energy Solutions has a couple of minor noted issues (one generic post-install guidance case and occasional stock-related delays needing a second visit). Pro Custom Energy's summary doesn't mention aftercare complaints, though its smaller review volume means less data overall.
- Which business is better for a complex or large-scale system needing ongoing support?
- Positive Energy Solutions has documented experience across a wider range of system sizes, from 8.8kW/15-16kWh setups to large 13.8kW/54kWh SigEnergy packs, including tricky cable routing jobs.