Core details are sourced from this business's Google Business Profile (checked 2026-09-05).
Atco's field technicians consistently earn praise for quick response, professionalism, and hands-on problem solving-often within hours and including after-hours emergency calls. Yet the experience fractures at the phone line and billing desk: customers report rude representatives, confusing fee structures (such as $99-120 charges for meter readings), and frustration with mandatory service windows that ignore small business hours. The rating split (67% five-star versus 33% one/two-star) reflects this divide between on-site excellence and office friction.
Recent shift: The business appears to be a gas utility misclassified in a solar directory. Recent reviews (past year) remain split between five-star field service praise and one-star complaints about billing, phone staff, and company policy. No shift detected.
Greig and Nathan lead a team that consistently delivers efficient solar and battery installs with honest advice and no pressure to over-buy. Customers praise their technical knowledge, fair pricing, on-time work, cleanup, and willingness to help with faults even on systems they did not install.
Most older reviews praise Amanda's solar installs and energy savings, with staff like Alex Koresis noted for genuine advice. Recent one-star reviews flag communication lapses, app confusion, and long-standing complaints about disorganization, creating tension between proven project delivery and operational reliability.
Most customers praise Mark's willingness to troubleshoot after hours and his installers' professionalism, especially with off-grid and battery systems. But two detailed complaints describe critical failures: panels left half-disabled for over two years after a roof repair, and a battery system installed that didn't meet stated requirements, with Mark reluctant to take responsibility until threatened with regulatory action.
Last updated 2026-09-05