Perth Solar Industry Guide
Menu
Get solar quotes

Ember Plumbing & Gas

Updated 2026-09-05 · 3,383 reviewed · 221 listed · Scored from 405 Google reviews · How we rank ›

4.9(405) 83 composite score See reviews on Google ✓ Google-verified Publishes prices
Solar Hot Water SystemsSolar Panel Maintenance ServiceSolar Energy CompanySolar Energy System Service
Ember Plumbing & Gas
Location
Morley
Services
Solar Hot Water Systems, Solar Panel Maintenance Service, Solar Energy Company
Reviews
405
Ranking
#3 in Solar Hot Water Systems
Best for
homeowners needing fast hot water replacement with clear upfront pricing

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-09-05.

What reviewers think

Most who book Ember for hot water work praise named technicians like Sam, Adam, and Jordan for punctuality, politeness, and neat outcomes. Several recall same-day callbacks and clear explanations. However, a minority report being assigned inexperienced apprentices without warning, incomplete fixes that required extra visits, and frustration when issues recurred or seemed unsolved.

Ember operates from Morley across Perth metro with services spanning hot water system replacement, gas work, and blocked drains. Staff names appearing in positive feedback include Sam, Adam, Jordan, Jack, Caleb, Zak, and Daniel. Prices for new systems start at $1649 for a Vulcan Freeloader and $2399 for a Rheem Stellar, with removal free. The gap between stellar reviews and occasional apprentice-related letdowns suggests service quality can vary by technician assigned.

Praised for
  • polite and professional technicians
  • quick and efficient hot water installation
  • prompt communication and scheduling
  • clean workmanship and site care
Watch-outs
  • inexperienced staff on jobs
  • incomplete repairs requiring follow-up
  • lack of technician supervision
  • dismissive customer service on pricing
knowledgeable-staffreliable-installationresponsive-customer-serviceefficient-installation-teamhonest-advicedelayed-installationmessy-workmanship
Best for: homeowners needing fast hot water replacement with clear upfront pricing
Think twice if: you need complex diagnostics or have doubts about whether an inexperienced tech is assigned

Strengths

  • named technicians (Sam, Adam, Jordan, Daniel) consistently praised
  • same-day emergency callbacks common
  • price transparency on standard systems
  • free system removal with replacements

Worth knowing

  • Named technicians praised: Sam (hot water installation, explained clearly), Adam (hot water installation), Jordan (emergency Sunday response, efficient), Jack and Caleb (gas hot water), Zak (apartment work), Daniel (general plumbing)
  • Free removal and disposal of old hot water systems
  • GPS tracker available to customers on technician arrival
  • Some complaints of apprentices sent without customer notice or supervision
  • Issues with night-time failures in heat pump and gas systems that could not be diagnosed during day visits

What reviews say by service

Solar Hot Water Systems
Praised for fast replacement, clear explanations, and clean work; some complained of incomplete repairs and diagnostic struggles with intermittent faults
Solar Energy System Service
One positive mention of heat pump installation as 'smooth process'; limited specific evidence
Solar Panel Maintenance Service
No clear evidence in reviews
Solar Energy Company
No clear evidence in reviews

How it compares

  • Rated 4.9 against a 4.59 average across the 54 solar hot water systems businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 92
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
383
4
7
3
4
2
4
1
7

Questions people ask

Can you come out on a Sunday?
Yes. One reviewer called Jordan on a Sunday afternoon and was booked for the next morning.
What does a new hot water system cost?
Vulcan Freeloader 135L is $1649 installed; Rheem Stellar 330 is $2399 installed. Removal of the old system is free.
Do you send apprentices, and will I know in advance?
Some customers reported receiving apprentices without being informed beforehand. This is a complaint worth asking about before booking.
Request a quote

Similar solar energy equipment suppliers nearby

Solar4Ever
83

Solar4Ever

4.8(95)✓ Google-verified

Solar4Ever earns strong trust from customers across Perth by prioritising honesty over quick sales. Andrew and Suzanne (who manage the business) routinely advise against purchases when financially unwise, fix post-install issues on weekends, and publish detailed cost breakdowns on their website. Most customers describe smooth, professional installations with follow-up checks; one reviewer was turned away when seeking pre-build design input, citing Suzanne's curt refusal to engage before construction started.

Off-Grid & Remote Area PowerGovernment Rebate & STC SpecialistsSolar Hot Water Systems
View profile
COMPLETE ENERGY SOLUTIONS AUSTRALIA
34 low data

COMPLETE ENERGY SOLUTIONS AUSTRALIA

No rating yet✓ Google-verified

Review evidence is limited. The business operates from Malaga and lists 12 years experience. Their website claims services spanning asset management, hardware monitoring, installations, data analysis, and custom integration for Australia and New Zealand.

Residential Solar Panel SystemsSolar Energy CompanySolar Energy System Service
View profile
Power Genic Pty Ltd
85

Power Genic Pty Ltd

5.0(37)✓ Google-verified

Reviewers consistently experience fast, clean installations with thorough explanations from Gurdeep and his team. The business solves non-standard setups, handles rebates and finance applications efficiently, and staff remain responsive long after the job finishes.

Residential Solar Panel SystemsSolar Energy CompanySolar Panel Maintenance Service
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-05