Core details are sourced from this business's Google Business Profile (checked 2026-10-05). Website-sourced details were fetched 2026-08-05.
Most customers report smooth installations, helpful staff, and solid outcomes, especially those handled by named technicians like Ricardo, Thomas, Blake, and Lloyd. However, a minority face serious friction after purchase: warranty claims delayed or disputed, diagnostic calls charged despite obvious install faults, and support requests going unanswered. The gap between smooth installs and sluggish aftercare is the clearest complaint.
Customers praise honest sizing advice and responsiveness during sales and setup. Named staff like the team and Paul stand out for going beyond standard service. The scale (434 reviews, mostly five-star) and 19-year track record matter to repeat buyers. Yet one fire incident blamed on rushed apprentice work, undiagnosed and eventually charged to the owner, and a separate warranty rejection over grid voltage tolerance raise questions about quality control and good-faith dispute resolution.
Limited review evidence available for this business. Their website lists 11 years of operating history and offers solar panels, inverters, battery storage, mounting systems, and EV chargers across eight locations nationwide.
Most reviewers report significant energy bill cuts and reliable performance from iStore inverters, batteries, and heat pumps, with installers earning particular praise for clean workmanship. One frustrated customer encountered a system performing below expectations despite sizing, and several note the monitoring app needs redesign, though post-purchase support generally resolves issues quickly.
Energie Group sells heat pump and solar hot water systems with strong praise for product performance and technical support when things go well, but several customers faced costly repairs once warranties expired, particularly booster and panel failures that the business and installer attributed to warranty limits rather than product defects.
Last updated 2026-10-05