48 low data
ARC Energy Ltd.
4.0(3)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Solar Panel SystemsSolar Energy CompanySolar Energy System Service
ILLUMINA ENERGY
Residential Solar Panel SystemsCommercial & Industrial SolarSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance ServiceBattery Storage SystemsGovernment Rebate & STC Specialists
- Location
- West Perth
- Services
- Residential Solar Panel Systems, Commercial & Industrial Solar, Solar Energy Company
- Reviews
- 58
- Ranking
- #42 in Residential Solar Panel Systems
- Best for
- Homeowners and small businesses needing fast, cost-conscious solar or battery installation with responsive technical support.
Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.
What reviewers think
Illumina Energy earns strong marks for punctual, professional installations. Customers consistently praise the team's responsiveness, competitive rates, and willingness to troubleshoot beyond business hours. Staff members Muhammad, Saqib, Hamza, and Mohammed are named for going above and beyond on complex multi-storey and 3-phase setups.
However, two reviewers flagged serious friction: hidden contract changes discovered post-installation, and a system fault (battery charging incorrectly at night) that took five weeks to resolve without offered compensation. These rare incidents stand against the broader pattern of care, but signal gaps in upfront transparency and error accountability.
Praised for
- on-time delivery
- professional and responsive team
- competitive pricing
- afterhours support and problem-solving
- clear communication throughout process
Watch-outs
- contract changes applied after installation without prior disclosure
- system malfunction (battery charging at night) took weeks to fix
- refused to acknowledge error or compensate customer
knowledgeable-stafffair-pricingreliable-installationgood-after-sales-supportresponsive-customer-servicetransparent-quoting
Best for: Homeowners and small businesses needing fast, cost-conscious solar or battery installation with responsive technical support.
Think twice if: Transparency on contract terms and warranty clauses before signing, especially for complex installations; confirm fault remediation commitment in writing upfront.
Strengths
- prompt on-time delivery
- named technicians praised for expertise and attentiveness
- responsive afterhours support
- competitive pricing on panels and batteries
Worth knowing
- Staff named and praised: Muhammad, Saqib, Hamza, Mohammed
- One customer's battery system installed just before May rebate deadline; team sourced alternative unit when original became unavailable
- Complex 3-phase, double-storey installation handled professionally
- Afterhours calls and question response reported as standard
- One case: battery charging fault took 5 weeks to resolve; no compensation offered
What reviews say by service
- Residential Solar Panel Systems
- Multiple customers praised quick, on-time solar installation with clear communication and friendly service.
- Battery Storage Systems
- Battery installation frequently highlighted for professionalism, on-time delivery, and responsive support; one case reported 5-week fault resolution without compensation.
- Commercial & Industrial Solar
- Commercial solar installed on schedule with professional, proactive team.
- Solar Panel Maintenance Service
- One battery fault (charging at night post-installation) eventually resolved after 5 weeks.
- Government Rebate & STC Specialists
- Team navigated rebate deadline pressure and sourced alternative equipment to avoid customer missing out on May rebate.
How it compares
- Rated 4.7 against a 4.51 average across the 150 solar energy company businesses listed here.
- Has more Google reviews than 68% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 77
Review volume 77
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
54
4
0
3
0
2
0
1
4
Questions people ask
- Do you work on 3-phase power homes?
- Yes; one double-storey 3-phase installation was handled professionally and delivered on schedule, though noted as more complex.
- Will you help me meet a rebate deadline?
- The team sourced an alternative battery unit in April to help a customer meet the May rebate cutoff, showing flexibility under time pressure.
- Are you available after hours for questions?
- Yes; one customer reported the team responded to calls and questions outside business hours and resolved issues promptly.
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Residential Solar Panel SystemsSolar Energy CompanySolar Energy System Service
61
Lux
4.0(227)✓ Google-verified
Lux installs residential and commercial solar systems, batteries, and related components across Perth. Reviewers report a sharp divide: those who received their systems praise the install team's professionalism and competence. However, the majority of recent reviews describe a pattern of severe delays (6-10 months past promised dates), cancelled appointments, and unresponsive staff. Most damaging are dozens of complaints about deposits withheld for months despite customer requests for refunds, with many escalating to consumer complaints authorities and legal action. Those who got installations completed describe reliable, respectful crews. But the company's core failure is communication and accountability once money changes hands. Customers report feeling ignored after deposit payment, promises that never materialise, and management that does not follow through on escalations. Multiple reviewers have filed complaints with Consumer Protection and the ACCC.
Residential Solar Panel SystemsCommercial & Industrial SolarExtended Warranty & Aftercare Support