Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.
James and Brendon handle pool heating from quote to install with speed and care. Reviewers consistently note same-day responses, fair pricing, tidy workmanship, and a willingness to fix problems years after the original install. One booking to completion often takes under a week.
The business excels at explaining options, accommodating tricky installations, and treating longtime customers as priorities even outside hours. Named staff expertise, Madimack equipment reliability, and aftercare reputation dominate the feedback.
Older reviews praise their 12V solar and lithium battery range and direct staff knowledge. Recent reviews show a sharp drop: customers report unanswered emails on battery and inverter quotes, unresolved remote control failures, and technical staff who dismiss complaints rather than solve them. The company's responsiveness has deteriorated.
Most reviewers praise fast delivery across Australia, competitive prices on lithium batteries and solar panels, and friendly staff. However, repeated complaints surface about poor follow-up when problems arise, restrictions on Victron purchases, and an unhelpful AI chatbot. The business sells 12V batteries (lithium and AGM), solar panels, chargers, and related gear from Osborne Park. Several customers report warranty disputes and unresponsive support when purchases go wrong, which undermines the otherwise strong first impression.
Strong loyalty among satellite and antenna customers, especially those who have dealt with named staff like Tom and Wally. Quick technical fixes and genuine effort to solve problems without extra charges stand out. However, phone response and in-store wait times are hit-and-miss; some callers report no callbacks or long waits, and a few have encountered unhelpful attitudes when issues arise.
Last updated 2026-09-05