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Securus

Updated 2026-10-05 · 3,328 reviewed · 224 listed · Scored from 23 Google reviews · How we rank ›

3.8(23) 64 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Residential Solar Panel SystemsSolar Energy System ServiceSolar Panel Maintenance Service
Securus
Location
West Perth
Services
Residential Solar Panel Systems, Solar Energy System Service, Solar Panel Maintenance Service
Reviews
23
Ranking
#129 in Residential Solar Panel Systems

Core details are sourced from this business's Google Business Profile (checked 2026-10-05). Website-sourced details were fetched 2026-10-05.

What reviewers think

Older reviews praise Securus for skilled technicians and smooth installations, but recent feedback reveals frustration with high call-out charges, incomplete work, and staff rudeness. The company appears to deliver well initially but struggles with follow-up service and professionalism.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Recent reviews (within months) show a sharp downturn from the strong five-star pattern of earlier years. Complaints centre on high fees, incomplete work, and staff rudeness, whereas older reviews consistently praised professionalism and reliability.

Praised for
  • knowledgeable technicians
  • professional installation
  • prompt service
  • competitive pricing
Watch-outs
  • expensive call-out fees
  • poor customer service from staff
  • incomplete installations
  • rude sales representatives
knowledgeable-staffreliable-installationpoor-communicationoverpricedpushy-sales-tactics
Think twice if: Ask upfront about call-out fees and what time is included; past customers report charges of $195+ for short service calls.

Strengths

  • experienced technicians
  • local Perth business
  • full security system setup

Worth knowing

  • Technician named Richard mentioned for excellent service (2 years ago)
  • Salesman John noted for knowledgeable sales (6 years ago)
  • Solosafe personal safety device monitoring service listed
  • Recent call-out charged $195 + $90 for additional time beyond initial 15 mins
  • ASIAL Grade A1 certified, ISO certified, SAIWA member per their website

What reviews say by service

Solar Panel Maintenance Service
Reviewers do not clearly discuss solar maintenance; business appears primarily security-focused despite directory categorisation.
Solar Energy System Service
No review evidence of solar system service work.
Residential Solar Panel Systems
No review evidence of residential solar panel systems.

How it compares

  • Rated 3.8 against a 4.53 average across the 149 residential solar panel systems businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 45
Review volume 60
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
14
4
3
3
0
2
0
1
6

Questions people ask

What is the call-out fee?
Recent reviews mention $195 call-out fees covering 15 minutes, with extra charges for longer work. This differs from competitors who cover the first hour; exact current rates are not stated in reviews.
Do you service alarms after installation?
Yes, customers report using Securus for ongoing maintenance and support, though recent reviews mention frustration with how follow-up issues are handled.
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Last updated 2026-10-05