18 low data
Arrid Power (Aust) Pty Ltd.
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Solar Panel SystemsSolar Energy CompanySolar Energy System Service
The 12 Volt Shop
Off-Grid & Remote Area PowerResidential Solar Panel SystemsSolar Inverters & ComponentsSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance ServiceBattery Storage Systems
- Location
- Welshpool
- Services
- Off-Grid & Remote Area Power, Residential Solar Panel Systems, Solar Inverters & Components
- Reviews
- 106
- Ranking
- #24 in Off-Grid & Remote Area Power
- Best for
- people familiar with 12V systems, marine and off-grid projects, repeat customers who value technical depth
Core details are sourced from this business's Google Business Profile (checked 2026-09-05).
What reviewers think
The 12 Volt Shop offers a solid range of 12V components and solar equipment at fair prices, with staff who know the systems well. However, the experience splits sharply: confident customers and regulars praise knowledgeable advice and service, while less experienced buyers report feeling rushed or dismissed, sometimes walking away with incorrect products.
Recent shift: No clear recent shift; complaint pattern (staff attitude, wrong items sold) has appeared consistently over the past year, though recent reviews (past 3 months) lean slightly more positive on product and pricing.
Praised for
- knowledgeable staff
- wide product range
- competitive pricing
- friendly service
- good after-sales support
Watch-outs
- patronising attitude to non-experts
- inconsistent service quality
- wrong items sold
- staff rushes customers
knowledgeable-stafffair-pricingreliable-installationquality-panelsgood-after-sales-supportpoor-communication
Best for: people familiar with 12V systems, marine and off-grid projects, repeat customers who value technical depth
Think twice if: You're new to 12V systems and need patient, non-judgmental guidance; some staff can be dismissive of questions from inexperienced buyers.
Strengths
- wide range of hard-to-find 12V components
- knowledgeable staff for experienced customers
- competitive pricing
- prompt after-sales support
Worth knowing
- David identified a wiring anomaly and spent time troubleshooting for a customer
- Dylan noted for good service and pricing
- System installed for mobile workshop two years ago with ongoing after-sales support
- Express post shipping and next-day dispatch on online orders
- Saturday service reported as inconsistent
What reviews say by service
- Residential Solar Panel Systems
- Staff can advise on system fit, though approach varies depending on customer expertise
- Off-Grid & Remote Area Power
- Well-stocked for 12V off-grid projects; after-sales support praised by installation customer
- Solar Inverters & Components
- Wide range stocked; staff knowledge good but engagement inconsistent
- Battery Storage Systems
- Full range available; knowledgeable staff for those who ask the right questions
- Solar Panel Maintenance Service
- Limited evidence of maintenance-specific service; system support mentioned
- Solar Energy System Service
- Customer reported lengthy troubleshooting help; previous installation with good follow-up
How it compares
- Rated 3.8 against a 4.51 average across the 122 battery storage systems businesses listed here.
- Has more Google reviews than 80% of the businesses in this directory.
How did this business earn its score?
How We Score Star rating 29
Review volume 88
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
Rating breakdown
5
54
4
17
3
11
2
4
1
20
Questions people ask
- Do you sell online and ship?
- Yes. Orders placed after hours ship next day via express post. Packaging is thorough and shipping costs are competitive.
- Can staff help me choose the right product if I'm not an expert?
- Staff are knowledgeable, but experience varies. Experienced customers report excellent advice; less experienced buyers have reported feeling rushed or patronised.
- Do you install systems or just sell components?
- The shop has installed 12V systems. One customer reported strong after-sales support two years post-installation, though current installation capacity is unclear.
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