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AGL | Perth Energy

Updated 2026-09-05 · 3,383 reviewed · 221 listed · Scored from 85 Google reviews · How we rank ›

1.4(85) 48 composite score See reviews on Google ✓ Google-verified
Residential Solar Panel SystemsCommercial & Industrial SolarSolar Energy CompanySolar Energy System ServiceSolar Panel Maintenance ServiceBattery Storage Systems
AGL | Perth Energy
Location
Perth
Services
Residential Solar Panel Systems, Commercial & Industrial Solar, Solar Energy Company
Reviews
85
Ranking
#135 in Residential Solar Panel Systems

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What reviewers think

Every recent review rates this company one star. Customers report repeated billing mistakes, account restrictions after paying bills, and customer service hold times of 30 to 60 minutes with no resolution. Many describe staff based overseas, language barriers, and systems that don't communicate between departments. Problems like password resets failing, missed installations, and unresolved issues after six months of escalation are widespread.

The company claims to offer commercial solar, batteries and smart energy solutions through their website, but reviews centre entirely on energy supply, billing, and customer service failures. No reviewers mention solar or battery products. The core complaint is structural: billing systems fail, call centres are slow and understaffed, and staff cannot fix basic account problems.

Watch-outs
  • Multiple billing errors and account issues
  • Long hold times and unresponsive customer service
  • Offshore call centre language barriers
  • Broken systems (website, app, gas connection delays)
  • No follow-up or coordination between teams
poor-communicationslow-responseno-follow-up-support
Think twice if: Serious concerns: 91% of reviews are one or two stars; most complainants waited 30-60 minutes on hold or never received promised support after months of escalation.

Worth knowing

  • Website claims operate since 1999
  • No solar or battery work mentioned in any recent review
  • Multiple reviewers report 30-60 minute hold times
  • One reviewer waited 6 months for promised gift card escalation with no follow-up
  • One reviewer had gas disconnected before bill payment date
  • Password recovery system sends codes via email but website accepts only SMS, leaving customers locked out

How it compares

  • Rated 1.4 against a 4.51 average across the 150 solar energy company businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 0
Review volume 84
Review recency 100
Review sentiment 17
Profile completeness 100
Verification 30

Rating breakdown

5
7
4
1
3
0
2
3
1
74
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Last updated 2026-09-05