
AGL | Perth Energy
Every recent review rates this company one star. Customers report repeated billing mistakes, account restrictions after paying bills, and customer service hold times of 30 to 60 minutes with no resolution. Many describe staff based overseas, language barriers, and systems that don't communicate between departments. Problems like password resets failing, missed installations, and unresolved issues after six months of escalation are widespread. The company claims to offer commercial solar, batteries and smart energy solutions through their website, but reviews centre entirely on energy supply, billing, and customer service failures. No reviewers mention solar or battery products. The core complaint is structural: billing systems fail, call centres are slow and understaffed, and staff cannot fix basic account problems.

