Plico Energy
Plico's installation teams earn consistent praise for professionalism, technical knowledge, and neat workmanship. Products like AlphaESS systems perform well. However, a substantial portion of reviewers report frustrating delays (sometimes 6+ months), poor communication once paperwork is approved, surprise costs added to invoices, and difficulty reaching the company for support after sale. The pattern suggests strong front-end sales and installation but weak back-office processes and customer retention focus. Service quality hinges heavily on which staff member handles your account. Named technicians like Mitchell, Lori, and the installation crews earn specific praise, yet the same company simultaneously leaves other customers waiting months without response. Reviewers considering Plico should factor in the realistic possibility of delays and plan to chase hard if timelines slip.
