Lux
Lux installs residential and commercial solar systems, batteries, and related components across Perth. Reviewers report a sharp divide: those who received their systems praise the install team's professionalism and competence. However, the majority of recent reviews describe a pattern of severe delays (6-10 months past promised dates), cancelled appointments, and unresponsive staff. Most damaging are dozens of complaints about deposits withheld for months despite customer requests for refunds, with many escalating to consumer complaints authorities and legal action. Those who got installations completed describe reliable, respectful crews. But the company's core failure is communication and accountability once money changes hands. Customers report feeling ignored after deposit payment, promises that never materialise, and management that does not follow through on escalations. Multiple reviewers have filed complaints with Consumer Protection and the ACCC.
