Solar Xcellence
Most customers praise Solar Xcellence for quick, professional installations and staff who explain systems clearly and answer questions. Jatin, Vinny, and Nick are named repeatedly for patient, transparent advice. Named staff members Jatin, Gourav, Nick, and Vinny earned specific praise; installers including Gorum delivered efficient work with minimal disruption. Battery system advice and app guidance are highlighted strengths. However, a few customers faced months of delay before receiving quotes or install dates, unresponsive follow-up, and difficulty tracking down the salesman after purchase or when issues arose. The business counts more than half its peers in Perth's solar directory, with 93% five-star ratings. Two negative reviews cite abandonment during critical stages: one customer waited five months without an install date or call-backs; another was pressured into a battery contract but lost contact with their salesman afterward. Both flagged broken promises and poor responsiveness, in sharp contrast to the smooth experience most report.
