Core details are sourced from this business's Google Business Profile (checked 2026-09-05).
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Limited review evidence: one five-star rating. The business claims over 25 years' experience and holds Electrical Contractor certification EC15897.
Every recent review rates this company one star. Customers report repeated billing mistakes, account restrictions after paying bills, and customer service hold times of 30 to 60 minutes with no resolution. Many describe staff based overseas, language barriers, and systems that don't communicate between departments. Problems like password resets failing, missed installations, and unresolved issues after six months of escalation are widespread. The company claims to offer commercial solar, batteries and smart energy solutions through their website, but reviews centre entirely on energy supply, billing, and customer service failures. No reviewers mention solar or battery products. The core complaint is structural: billing systems fail, call centres are slow and understaffed, and staff cannot fix basic account problems.
Most customers praise Mark's willingness to troubleshoot after hours and his installers' professionalism, especially with off-grid and battery systems. But two detailed complaints describe critical failures: panels left half-disabled for over two years after a roof repair, and a battery system installed that didn't meet stated requirements, with Mark reluctant to take responsibility until threatened with regulatory action.
Last updated 2026-09-05